Dutch-Bangla Bank PLC recently organized a strategic meeting for its Noakhali and Cumilla regions to develop business strategies for branches and enhance customer service quality. The event took place in a hybrid format at BURO Training Centre in Cumilla, with Md Ahteshamul Haque Khan, the managing director and chief executive officer of the bank, present as the chief guest.
During his address, the CEO emphasized the bank’s commitment to evolving into a reliable financial solutions provider for its clients. He outlined key strategic priorities, focusing on fostering a client-centric approach to ensure exceptional service delivery.
Branch managers from the Noakhali and Cumilla regions presented their tailored business strategies and affirmed their dedication to achieving set goals and elevating customer experience. The bank’s senior management team shared insights and offered guidance on optimizing customer service practices and meeting business objectives.
The conclave also saw participation from officials representing branches and sub-branches, regional heads of Rocket and agent banking, as well as alternative delivery channel (ADC) supervisors from the two regions, who joined the event remotely.
